{"id":1678,"date":"2026-06-22T09:00:00","date_gmt":"2026-06-22T00:00:00","guid":{"rendered":"https:\/\/daiichisekken.co.jp\/?p=1678"},"modified":"2026-06-22T11:44:27","modified_gmt":"2026-06-22T02:44:27","slug":"%e3%80%90%e3%81%8a%e7%9f%a5%e3%82%89%e3%81%9b%e3%80%91%e3%81%8a%e5%ae%a2%e6%a7%98%e7%9b%b8%e8%ab%87%e5%ae%a4-%e9%9b%bb%e8%a9%b1%e5%bf%9c%e5%af%be%e3%81%ae%e8%87%aa%e5%8b%95%e5%8f%97%e4%bb%98%e5%8c%96","status":"publish","type":"post","link":"https:\/\/daiichisekken.co.jp\/en\/press\/1678","title":{"rendered":"[Notification] Regarding the Automatic Reception of Phone Calls at the Customer Service Center (From July 1, 2026)"},"content":{"rendered":"<p><br>Thank you for your continued patronage of our products.<br>This time, our company aims to improve the quality of customer support and build a system for prompt responses.<br><strong>From July 1, 2026, phone support at our Customer Service Center will be transitioned to an automated response system (IVR).<\/strong>I will do it.<br><br><strong>\u25a0Changes made<\/strong><\/p>\n\n\n\n<p>Previously, calls were accepted by an operator, but from now on, please follow the automated voice guidance.<br>We accept inquiries based on their content.<br>We will take your inquiry based on your needs and a representative will contact you.<\/p>\n\n\n\n<p><br><strong>Start Date<\/strong><\/p>\n\n\n\n<p>Wednesday, July 1, 2026<\/p>\n\n\n\n<p><br><strong>Purpose of Introducing Auto-Response<\/strong><\/p>\n\n\n\n<p>\u30fbReducing phone congestion<br>Speed up reception services<br>Accurate understanding of inquiry details<\/p>\n\n\n\n<p>This will allow us to aim for smoother and more appropriate responses than ever before.<\/p>\n\n\n\n<p><br><strong>A request to our customers<\/strong><\/p>\n\n\n\n<p>Please follow the voice guidance and operate.<br>Depending on the content, it may take some time for us to contact you back.<\/p>\n\n\n\n<p><br><strong>Regarding continued support<\/strong><\/p>\n\n\n\n<p>As before, you can also use the contact form on our homepage.<br>We will continue to strive to provide services that satisfy our customers.<br>We humbly ask for your understanding.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u5e73\u7d20\u3088\u308a\u5f53\u793e\u88fd\u54c1\u3092\u3054\u611b\u9867\u3044\u305f\u3060\u304d\u3001\u8aa0\u306b\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3059\u3002\u3053\u306e\u305f\u3073\u5f53\u793e\u3067\u306f\u3001\u304a\u5ba2\u69d8\u5bfe\u5fdc\u306e\u54c1\u8cea\u5411\u4e0a\u304a\u3088\u3073\u8fc5\u901f\u306a\u5bfe\u5fdc\u4f53\u5236\u306e\u69cb\u7bc9\u3092\u76ee\u7684\u3068\u3057\u3066\u30012026\u5e747\u67081\u65e5\u3088\u308a\u3001\u304a\u5ba2\u69d8\u76f8\u8ac7\u5ba4\u306e\u96fb\u8a71\u5fdc\u5bfe\u3092\u81ea\u52d5\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff08IVRY\uff09\u3078\u79fb\u884c [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","vk-ltc-link":"","vk-ltc-target":""},"categories":[1],"tags":[],"class_list":["post-1678","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/daiichisekken.co.jp\/en\/wp-json\/wp\/v2\/posts\/1678","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/daiichisekken.co.jp\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/daiichisekken.co.jp\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/daiichisekken.co.jp\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/daiichisekken.co.jp\/en\/wp-json\/wp\/v2\/comments?post=1678"}],"version-history":[{"count":10,"href":"https:\/\/daiichisekken.co.jp\/en\/wp-json\/wp\/v2\/posts\/1678\/revisions"}],"predecessor-version":[{"id":1688,"href":"https:\/\/daiichisekken.co.jp\/en\/wp-json\/wp\/v2\/posts\/1678\/revisions\/1688"}],"wp:attachment":[{"href":"https:\/\/daiichisekken.co.jp\/en\/wp-json\/wp\/v2\/media?parent=1678"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/daiichisekken.co.jp\/en\/wp-json\/wp\/v2\/categories?post=1678"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/daiichisekken.co.jp\/en\/wp-json\/wp\/v2\/tags?post=1678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}